TSA line

Frequently Asked Questions

Accessibility

OKC Will Rogers International Airport is committed to providing accessible facilities to all users.  View some of the most frequently asked questions regarding accessibility below.

Do you offer curbside assistance at the terminal?

ADA assistance can be arranged by calling the airline on which you are flying prior to your trip. Once at the airport, if the airline does not have a representative at the curb, call the airline on which you are flying. View contact information for all airlines below:

Alaska: 800-503-0101
Allegiant: 702-505-8888
American: 817-967-2000
Delta: 800-335-8241
Frontier: 405-415-4680
Southwest: 800-435-9792
United: 800-864-8331

If you are unable to reach someone with the airline, call information at 405-316-3269 or 405-297-1184 to have our staff page the airline.

The Ordinances of the City of Oklahoma City prohibits curbside parking. Any vehicle parked or left unattended at terminal curbs may be ticketed and towed at the owner’s expense. Curbs are only to be used for active loading and unloading. A separate assistant and driver are recommended when picking up or dropping off disabled travelers or you may park and leave your vehicle unattended in the Hourly parking garage. The hourly parking rate is $2 per hour.

Do you offer accessible parking?

All OKC Airport parking facilities have designated accessible parking spaces.  In the parking garage, accessible spaces are located on every floor, next to the elevators. The elevators will take you to a climate-controlled tunnel that connects to the terminal building. 

There are no van accessible spaces available in the Blue Garage due to a height restriction of 6’8”. Van accessible parking is available in the Red Garage but the Red Garage has a height restriction of 8’1”. Van accessible parking is available in all of our shuttle parking lots as well.

The Economy, Long Term, and Covered surface lots have accessible and van accessible spaces. Spaces are located next to shuttle bus pickup shelters in Economy, Long Term, and Covered North. Spaces are located on the east side of Covered South. Shuttle lot parking is less expensive than garage parking and is served by wheelchair accessible shuttle buses. Should a shuttle’s assistance equipment malfunction, the bus driver will immediately call for another wheelchair accessible shuttle to come to that pickup shelter. The shuttle bus will drop you off on the ticketing level of the terminal building. Pickup is in the Ground Transportation Plaza, located on the Baggage Claim level, under the “Airport Parking” sign.

Should you have any questions or concerns prior to your trip, you can contact the parking office at 405-316-3250.

See all your parking options on the Airport Map.

Maximum vehicle height:
Garage A: 6’8”
Garage B: 6’8” Note:  Height is only 6’5″ on the up ramp from level 4 to level 5.
Garage C: 8’1”
Covered surface lots: 10”
Over-height or over-sized vehicles should Long Term

Can I take an accessible city bus to the airport?

Embark Plus Paratransit Service is an extended service of the City of Oklahoma City’s public bus system and is available to travelers who meet ADA eligibility requirements. There is an application process for the service. Applications must be received no less than 7 days prior to arrival at the airport. More information about Embark Plus is available by calling 405-235-7433 weekdays, 8 a.m. to 5 p.m. (CT) or by visiting embarkok.com/learn/services/plus.

Alternatively, MedRide is located in Oklahoma City and provides wheelchair and special needs transportation. For rates and reservations, call 405-685-8267 or check the website at medride.com.

Do you offer pet relief areas?

OKC Airport has two animal relief areas.  

Pre-security

The outdoor pet relief area is just steps from the exit door across from Baggage Claim 1. The area is easily identifiable by the white picket fence. The gate opens to a grassy area where pets can be unleashed. Disposal bags and waste receptacles are available. 

Post-security

You will find the wheelchair-accessible indoor pet relief area in the terminal, just past the security checkpoint next to Vino Volo. Disposal bags, waste receptacles, and a sink are available.

Find the locations of these pet relief areas on the Airport Map.

Do you have an adult changing room?

An adult changing room is located post security in the central concourse across from Hatch Early Mood Food. It is situated between the men’s and women’s restrooms and can be accessed from either side. The adult changing room has a large changing table mounted to the wall with usage instructions above the table. You are able to lock both doors on each side for privacy.

Getting to & From the Airport

Find out about parking options, rideshare, and pick-up and drop-off points.

Can I take a city bus to the airport?

Embark (405-235-7433), the City of Oklahoma City’s public bus system, currently does not serve the airport.

What are my parking options?

OKC Airport offers multiple parking options and price ranges. All lots are attended 24 hours per day. Visit the parking information page to learn more.

Is rideshare service available?

Yes!

Uber, Lyft & Wridz
Drivers may unload passengers on the departure level in front of the appropriate airline. Rideshare pickup is permitted in a designated area on the departure level; you can find it on the map here

Turo
For travelers using Turo, vehicle exchange is only permitted in the economy, long term, covered, or garage parking facilities. Vehicle exchange is not permitted curbside or in the hourly or premium parking facilities.

Security & TSA

Knowing the security checkpoint rules before you head to the airport can help you breeze through passenger screening.

What can I bring on the airplane?

Planning ahead and packing properly can facilitate the screening process and ease your travel experience at the airport. Know what you can pack in your carry-on and checked baggage before arriving at the airport by reviewing the information found at TSA.gov. 

Visit the TSA website

What is Advanced Imaging Technology (AIT)?

Proven to be a highly effective means of detecting dangerous items such as weapons and explosives, the TSA has installed several Advanced Imaging Technology (AIT) machines at OKC Airport. The machines are called millimeter wave and use harmless electromagnetic waves to detect items that could be a threat. The energy projected is thousands of times less than a cell phone transmission. These machines do not display specific images of a passenger’s body, only a generic outline that is the same for everyone.

The millimeter wave technology meets all known national and international health and safety standards. The screening is safe for all passengers, including children, pregnant women, and individuals with medical implants. AIT screening is optional; however, if a passenger chooses not to use the machine, they will receive alternative screening and may include a physical pat-down.

The procedure for using the AIT is simple: A passenger steps into the imaging portal, stands in position for a few seconds while the machine creates an image, then steps out. Should the machine detect an item concealed under a passenger’s clothing, the machine generates a generic image, similar to a gingerbread man, with a box around the area of concern. At that point, a TSA officer determines if additional screening is needed. If the machine detects no anomalies, a green box with the words “OK” appears on the screen. The entire process is conducted in the presence of the passenger.

How many TSA checkpoints are at the airport?

OKC Airport has one passenger screening checkpoint located at the east side of the terminal, just past the Delta ticket counter on the ticketing level. The TSA Passenger Screening Checkpoint opens daily at 4 a.m. and closes 30 minutes after the last scheduled departure (generally 10 p.m.).

To proceed through screening, you will need a current government-issued ID and a valid boarding pass. 

Speed up your screening by familiarizing yourself with the latest security guidelines, prohibited items, and passenger screening  procedures on the Transportation Security Administration’s website.

Does the airport have TSA PreCheck lanes?

Yes, we do. If you are enrolled in the TSA’s PreCheck program, you may proceed to the dedicated PreCheck lane.  At the entrance to the line, you will show your boarding pass to the queue monitor. Once you enter the screening area, you will not have to remove your shoes, belt, or jacket, and your laptop can stay stowed.

To learn more or apply for TSA PreCheck, visit tsa.gov.

What is the TSA screening procedure?

Know before you go! Some tips to keep in mind include:

  • Remember the 3-1-1 Rule: Store liquids and gels in containers of 3.4 ounces or less, then store the 3.4-ounce containers in 1 quart-sized zip-top plastic bag.  
  • Remove the zip-top bag from your carry-on and place it in a screening bin.
  • Remove all objects from your pockets, including non-metal objects like a wallet or a pack of gum. Place all valuables or small items inside your carry-on bag.
  • Remove any laptop computers or tablets from their bags and place them into screening bins, one per bin.
  • Remove your shoes, jackets, hoodies, sweaters, scarves, and belts, and put them in screening bins.
  • Follow the TSA officer’s instructions.

What is CLEAR?

CLEAR Plus is an annual membership that gives you expedited entry at OKC Airport and 55+ airports nationwide without having to wait in line to show I.D. at airport security. 

To learn more about CLEAR and sign up, visit clearme.com.

What are the security guidelines for traveling with a firearm?

You may transport unloaded firearms in a locked hard-sided container as checked baggage only. Declare the firearm and/or ammunition to the airline when checking your bag at the ticket counter. The container must completely secure the firearm from being accessed. Locked cases that can be easily opened are not permitted. 

Be aware that the container the firearm was in when purchased may not adequately secure the firearm when it is transported in checked baggage.

Contact AskTSA or TSA Contact Center with questions regarding TSA firearm regulations and for clarification on what you may or may not transport in your carry-on or checked baggage.

Some further tips to keep in mind when traveling with a firearm include:

  • Comply with the laws concerning possession of firearms as they vary by local, state, and international governments.
  • If you are traveling internationally with a firearm in checked baggage, check the U.S. Customs and Border Protection website (cbp.gov) for information and requirements prior to travel.
  • Declare each firearm each time you present it for transport as checked baggage. Ask your airline about limitations or fees that may apply (see below for airline details).
  • Firearms must be unloaded and locked in a hard-sided container and transported as checked baggage only. 
    • As defined by 49 CFR 1540.5, a loaded firearm has a live round of ammunition, or any component thereof, in the chamber or cylinder or in a magazine inserted in the firearm. 
    • For civil enforcement purposes, TSA also considers a firearm to be loaded when both the firearm and ammunition are accessible to the passenger. For example, if an individual has a firearm in accessible baggage and ammunition in his/her pocket, or any combination where the individual has access to both, the firearm is considered “loaded” for purposes of assessing a civil penalty. 
    • Only the passenger should retain the key or combination to the lock unless TSA personnel request the key to open the firearm container to ensure compliance with TSA regulations. You may use any brand or type of lock to secure your firearm case, including TSA-recognized locks.
  • Bringing  an unloaded firearm with accessible ammunition to the security checkpoint carries the same civil penalty/fine as bringing a loaded firearm to the checkpoint. You may find information on civil penalties at the Civil Enforcement page.
  • Firearm parts, including magazines, clips, bolts, and firing pins, are prohibited in carry-on baggage, but may be transported in checked baggage.
  • Replica firearms, including firearm replicas that are toys, may be transported in checked baggage only.
  • Rifle scopes are permitted in carry-on and checked baggage.

The guidelines for law enforcement officers flying armed can be found on the TSA website (tsa.gov).

Airline Information on Traveling With a Firearm or Ammo
Alaska Airlines alaskaair.com
American Airlines aa.com
Allegiant Air 702-505-8888
Delta Airlines delta.com
Frontier Airlines faq.flyfrontier.com
Southwest Airlines search.southwest.com
United Airlines united.com

 

What are the security guidelines for traveling with ammunition?

Ammunition is prohibited in carry-on baggage, but may be transported in checked baggage. Further rules and regulations to keep in mind while traveling include:

  • Firearm magazines and ammunition clips, whether loaded or empty, must be securely boxed or included within a hard-sided case containing an unloaded firearm. 
    • Read the requirements governing the transport of ammunition in checked baggage as defined by 49 CFR 175.10 (a)(8).
  • Small arms ammunition (up to .75 caliber and shotgun shells of any gauge) must be packaged in a fiber (such as cardboard), wood, plastic, or metal box specifically designed to carry ammunition and declared to your airline.
  • Ammunition may be transported in the same hard-sided, locked case as a firearm if it has been packed as described above. However:
    • You cannot use firearm magazines or clips for packing ammunition unless they completely enclose the ammunition. 
    • Firearm magazines and ammunition clips, whether loaded or empty, must be boxed or included within a hard-sided, locked case. 
  • Please check with your airline for quantity limits for ammunition.
Airline Information on Traveling With a Firearm or Ammo
Alaska Airlines alaskaair.com
American Airlines aa.com
Allegiant Air 702-505-8888
Delta Airlines delta.com
Frontier Airlines faq.flyfrontier.com
Southwest Airlines search.southwest.com
United Airlines united.com

 

What are the security guidelines for traveling with pets or service animals?

Each airline has its own policies and procedures when it comes to traveling with pets or service animals. To ensure you have the proper documentation, carrier requirements, and passenger ticket purchased, check with the airline you will be flying to find out more about their safe pet and service animal traveling procedures. 

For your convenience, we’ve gathered those helpful links below. We also include information on pet and breeder scams below the table. Please reach out with any further questions.

Airline Information for Traveling With Pets & Service Animals
Airline Pet Information Service Animal Information
Alaska Airlines alaskaair.com alaskaair.com
Allegiant Airlines allegiantair.com allegiantair.com
American Airlines aa.com aa.com
Delta Air Lines  delta.com delta.com
Frontier Airlines flyfrontier.com flyfrontier.com
Southwest Airlines search.southwest.com search.southwest.com
United Airlines united.com  united.com

 

What are airport pet scams?

Each year, especially around the holiday season, OKC Will Rogers International Airport, the Better Business Bureau, and the Oklahoma City Police Department try to shed some light on pet scams. Please read the information below carefully for helpful tips developed from our collaborative effort. This information could help to prevent you and others from being the victim of a pet scam.

  • OKC Airport does not have a central receiving area for any animals. 
    • Pets are primarily shipped through the major airlines or private charter companies. 
    • There are no transport companies at Will Rogers who focus only on pet shipping. 
    • UPS and FedEx do not ship most animals including dogs and cats.
    • OKC Airport does not hold for pickup, quarantine, vaccinate, or provide any shipping/receiving services for any animals.
  • Customers should verify shipping details.  
    • If a small animal is being shipped on a major airline, which is the most common method, the customer should be provided with an airway bill that provides specific information about the flight including the name of the airline, the flight number, time of arrival/departure, and a confirmation number.  
    • The customer should not just receive a confirmation number without airline or flight information included.  
    • If the shipper is using a private charter or private airline, the customer should get specific information as to the name of the airport, the name of the company where the plane will land (at OKC Airport, that is AAR Oklahoma and Atlantic Aviation), where the animal will be delivered, and times of departure/arrival.  
    • Animals shipped by a legitimate airline or charter company will have a very specific location for pickup. For example, a pickup with a major airline would be at that airline’s baggage claim or cargo office.
  • No company should ask for additional money after the pet is shipped.  
    • All shipping costs, including insurance, vaccinations, crates, quarantine, etc., should be included in the initial shipping fees.


The following is a list of things we ask people to do when they are being scammed:

  • Immediately stop payment.
    • Make contact with MoneyGram, Western Union, or the company you used to send money to the scammer and stop the payment. 
    • Report to them that you believe you have been a victim of fraud. 
    • Get as many details as possible on the scammer from them.
  • Do not give the scammer any of your information.
    • Do not supply any additional information to the scammer.
    • Gather information about them instead.

  • File a report with your local law enforcement (if you are outside of Oklahoma City).

  • File a report with OCPD, at 405-231-2121.

  • File a report with the FBI Internet Crime Complaint Center, at fbi.gov.

  • Alert the source.
    • Contact the publication or site where you found contact information for the scammer. 
    • Let them know that this advertiser is a scammer.
    • Give them the email address of the scammer and ask them to remove the ad(s) and blacklist the scammer.

Read the Study from Better Business Bureau here

What identification do I need to travel?

Some general tips regarding identification include:

  • You must have a government-issued ID, such as your driver’s license, to pass through the checkpoint. Your name must match the exact name on your airline ticket.
  • If you are traveling out of the country, including Canada and Mexico, you will need a passport.
  • Children under 18 do not require identification.

Important information regarding REAL ID:

  • Starting May 7, 2025, you will need a REAL ID compliant driver’s license, U.S. passport, or U.S. passport card to board commercial aircraft, even for domestic flights. 
  • If you are concerned about getting a REAL ID in time for the deadline, we advise you to get a U.S. passport or U.S. passport card. 

You can start the application process or get more details by visiting the U.S. Department of State (travel.state.gov).

Have more questions?

Find out everything you need to know about government security rules and regulations at TSA.gov.

At the Airport

OKC Airport offers a diverse array of restaurants, shops, amenities, and things to do. Explore the most frequently asked questions about our shopping and dining scene below.

What restaurants are located inside the airport?

OKC Airport has three concourses with places to eat and drink. Here’s a breakdown of spots by concourse:

Center Concourse

  • Freddy’s Frozen Custard and Steak Burgers
  • Tropical Smoothie Cafe
  • Hatch Early Mood Food

West Concourse

  • Tuk Tuk GO!
  • Osteria
  • Elemental Coffee

East Concourse

  • Vino Volo
  • Starbucks

Find all the restaurants on this interactive map.

What shops are located inside the airport?

OKC Airport has three concourses with a variety of shops. Here’s a breakdown of spots by concourse:

Center Concourse

  • News 9 Store: magazines, books, newspapers, snacks, soda, electronics, and more.
  • Apple iStore: Apple products and Apple devices, cases, and accessories.

West Concourse

  • Plenty Mercantile: gifts, apparel, and handcrafted jewelry.
  • The Apartment: luxury items, Spanx apparel, books, beauty products, and gifts.

East Concourse

  • Tripadvisor: travel essentials, plus souvenirs, apparel, luggage and gourmet food.
  • Tin Lizzie’s: merchandise from local vendors that we partner with.

Is there a lost and found at the airport?

Items lost in and around the terminal building are turned into the Airport Police Department. Items left at the security checkpoint are turned into the Transportation Security Administration (TSA). And property left on an aircraft is kept by the airline. 

For lost and found items, please contact the appropriate department:

  • For items lost in and around the terminal building, contact Airport Police at 405-297-1184.
  • For items lost at the security checkpoint (TSA), contact 405-702-5542.
  • For items lost on an aircraft, contact the airline.  

For items left on the car rental shuttle bus, email [email protected]. Please include date, time, and description of lost item(s).

Is there free Wi-Fi at the airport?

Of course! OKC Airport offers free unlimited Wi-Fi in all public areas of the terminal including ticketing, gates, restaurants, lounges, and baggage claim. 

This advertisement-supported service is designed for our guests to check messages or web browse. Guests who need faster connectivity for streaming video or audio should consider purchasing daily or monthly premium access from Boingo.

For customer support and questions, please call 800-880-4117

And connecting is easy! Just follow these steps:

  • To begin, select “Boingo Hotspot” in the Wi-Fi network settings of your device. 
  • Open your internet browser. A Boingo confirmation screen should open when you try to connect to a site. 
  • Click the free and unlimited access option (this screen also gives you choices for Boingo premium access). A sponsor’s ad may play. Afterward, you will be connected!
  • Remember, if your device sleeps or locks, you may need to open your network settings and browser to repeat the connection process.

When should I arrive at the airport?

Passengers are advised to arrive at the terminal 2 hours prior to departure. Many airlines now require that passengers and bags be checked in as early as 45 minutes prior to departure. If you are not checked in by that time your seat can be given away. Be sure to check with your airline on the cutoff times for checking in.

Can I check in for my flight online?

Yes, checking in online will allow you to print your boarding pass or receive it digitally on your mobile device.  You can also prepay baggage fees. This will save you time at the ticket counter.

About the Airport

With three major runways serving eight commercial carriers, OKC Will Rogers International Airport stays busy. Search the frequently asked questions below to learn more about our airport.

How many passengers pass through OKC Will Rogers International Airport annually?

With three major runways — two 9,800-foot parallel runways and one 7,800-foot crosswind runway — OKC Will Rogers International Airport can accommodate almost any size aircraft. 

Seven commercial carriers serve Will Rogers, with an average of 69 total daily departures. Total passenger traffic for 2024 was 4.6 million.

How many people work at Will Rogers?

The airport is home to 70 companies that employ nearly 12,000 people. 

Major tenants include 

  • The FAA’s Mike Monroney Aeronautical Center
  • AAR Aircraft Services – Oklahoma
  • Field Aerospace
  • Atlantic Aviation
  • Federal Bureau of Prisons Transfer Center
  • U.S. Customs & Border Protection National Air Training Center
  • Metro Tech Aviation Career Center 
  • SkyWest Airlines

Business

OKC Airport has many opportunities for doing business. Find frequently asked questions pertaining to development, concessions, current projects, and more below.

What are the benefits and development opportunities for international trade and businesses?

OKC Will Rogers International Airport encompasses Oklahoma City’s Foreign Trade Zone, providing cargo logistics and tariff-related advantages for companies who trade internationally. 

With its central location just minutes from “America’s Crossroads” (the junction of I-35, I-40 and I-44) and with large developable tracts of land that include property adjacent to I-44 known as Lariat Landing, OKC Will Rogers International Airport offers great development opportunities for aviation, aviation support, industrial, office and retail businesses.

What projects, renovations, or concessions are currently in the works?

Here’s a brief look at our current projects:

Environmental Assessment

The City of Oklahoma City is proposing to rehabilitate Runway 13/31’s pavement at OKC Airport. The proposed project will address deteriorating conditions of the pavement and the need for full rehabilitation. For more information, click here.

OKC Will Rogers International Airport Competition Plan

OKC Airport has prepared a Competition Plan in accordance with the Wendall H. Ford Aviation Investment and Reform Act for the 21st Century. This Competition Plan provides information about OKC, its physical properties, facilities use, and how management upholds its commitment to promote expansion by incumbent carriers and access by new entrants.

Will Rogers Terminal Expansion Project

OKC Airport will undergo terminal expansion, with the Oklahoma City Airport Trust approving FSB’s design plans.

Lariat Landing

The Oklahoma City Department of Airports and the OCAT has designated approximately 1,000 acres at OKC Airport for multi-use, multi-industry business development. The development area, located on the east side of the airport property, will complement the airport’s core business of operating a first-class transportation facility. 

Parking Garages A & B Improvement Project

A $3.8 million maintenance project to rehabilitate and repair two of three parking garages is underway. The project will make improvements to garages A and B. Garage A is the two-story garage. The upper level provides hourly parking for the airport’s short-term visitors. The lower level services the “ready-return” spaces for the rental car agencies.

Will Rogers to Pilot Program

OKC Airport was chosen for a pilot program to create a national electronic airport layout plan.

Can suppliers and contractors participate in the bidding process for OCAT? If yes, then what are the steps?

Yes. The City of Oklahoma City and its trusts, which includes the Oklahoma City Airport Trust, has partnered with BidSync, Inc., an electronic bidding system, to streamline the bidding process.  

The BidSync system provides suppliers and contractors with the opportunity to sign up to receive electronic notifications of bidding opportunities and to submit bids and proposals. 

All bids and proposals for the Oklahoma City Airport Trust must be submitted electronically through BidSync.  Potential bidders and proposers must pre-register at periscopeholdings.com before being able to review or submit a bid or proposal.   

Once registered, interested parties may submit bids or proposals through the same site. OCAT will not receive any bids or proposals via mail or in-person delivery.

For more information on the bidding process and to view training videos, please visit okc.gov/departments/bidding

To see all current bids for the Oklahoma City Airport Trust and other City of Oklahoma City departments, visit okc.gov/departments/city-clerk/current-bids.

OCAT encourages certified Small Business Enterprises (SBE’s) and Disadvantaged Business Enterprises (DBE’s) to attend pre-bid meetings and bid or subcontract on all our projects. 

Certified small and disadvantaged firms are especially welcome to participate in federally assisted airport projects, if qualified. A small business that is not certified as a DBE or SBE, but which may qualify for either status, is encouraged to contact the Oklahoma Department of Transportation (ODOT) Civil Rights Division for information and assistance on becoming certified. 

ODOT Civil Rights Division Contact Information

Phone: 405-521-6046
Website: okladot.state.ok.us

How do I advertise my business at the airport?

All in-terminal advertising is managed by Lamar Airports Advertising.

Contact Information

Person: Liza Stockwell, Airport Advertising Manager
Phone: 830-832-5994
Email: [email protected]