Accessibility Services

Restrooms
All public restrooms and family restrooms are wheelchair-accessible and located throughout the terminal building. Find the locations of all restrooms on the Airport Map.

Public Transportation
Embark Plus Paratransit Service is an extended service of the City of Oklahoma City’s public bus system and is available to travelers who meet ADA eligibility requirements. There is an application process for the service. Applications must be received no less than 7 days prior to arrival at the airport. More information about Embark Plus is available by calling 405-235-7433 (weekdays, 8 a.m. to 5 p.m. (CT) or by visiting embarkok.com/learn/services/plus.

Parking
All OKC Airport parking facilities have designated accessible parking spaces. In the parking garage, accessible spaces are located on every floor, next to the elevators. The elevators will take you to a climate-controlled tunnel that connects to the terminal building.

There are no van accessible spaces available in the Blue Garage due to a height restriction of 6’8”. Van accessible parking is available in the Red Garage but the Red Garage has a height restriction of 8’1”. Van accessible parking is available in all of our shuttle parking lots as well.

The Economy, Long Term, and Covered surface lots have accessible and van accessible spaces. Spaces are located next to shuttle bus pickup shelters in Economy, Long Term, and Covered North. Spaces are located on the east side of Covered South. Shuttle lot parking is less expensive than garage parking and is served by wheelchair accessible shuttle buses. Should a shuttle’s assistance equipment malfunction, the bus driver will immediately call for another wheelchair accessible shuttle to come to that pickup shelter. The shuttle bus will drop you off on the ticketing level of the terminal building. Pickup is in the Ground Transportation Plaza, located on the Baggage Claim level, under the “Airport Parking” sign.

Should you have any questions or concerns prior to your trip, you can contact the parking office at 405-316-3250.

See all your parking options on the Airport Map.
Maximum vehicle height:
Garage A: 6’8”
Garage B: 6’8” Note: Height is only 6’5″ on the up ramp from level 4 to level 5.
Garage C: 8’1”
Covered surface lots: 10”
Over-height or over-sized vehicles should Long Term

Parking Shuttles
Parking Shuttle buses are lift-equipped, but do not pick up in the Garage, Hourly, or Premium lots due to height restrictions. To request ADA assistance for transportation to and from the terminal, contact our parking management company at 405-316-3250.

Rental Car Center Shuttles
The OKC Airport Rental Car Facility is located just minutes from the terminal building. Access to and from the facility is via shuttle bus. The buses are solid blue with identifying text. The buses arrive and depart from the terminal building at the east end of the Ground Transportation Plaza. Pickup and drop-off at the rental car facility are in front of the customer service building. All buses are wheelchair accessible with kneel-down capability. Customer service personnel are available at the Rental Car Facility.

ADA Taxi Services
To reserve accessible transportation to and from the airport and the surrounding Oklahoma City area, contact Medride (a division of Airport Express) at 405-688-3311 or 877-688-3311.

An adult changing room is located post security in the central concourse across from Hatch Early Mood Food. It is situated between the men’s and women’s restrooms and can be accessed from either side. The adult changing room has a large changing table mounted to the wall with usage instructions above the table. You are able to lock both doors on each side for privacy.

ADA assistance can be arranged by calling the airline on which you are flying prior to your trip. Once at the airport, if the airline does not have a representative at the curb, call the airline on which you are flying. View contact information for all airlines below:

Alaska: 800-503-0101
Allegiant: 702-505-8888
American: 817-967-2000
Delta: 800-335-8241
Frontier: 405-415-4680
Southwest: 800-435-9792
United: 800-864-8331

If you are unable to reach someone with the airline, call information at 405-316-3269 or 405-297-1184 to have our staff page the airline.

The Ordinances of the City of Oklahoma City prohibits curbside parking. Any vehicle parked or left unattended at terminal curbs may be ticketed and towed at the owner’s expense. Curbs are only to be used for active loading and unloading. A separate assistant and driver are recommended when picking up or dropping off disabled travelers or you may park and leave your vehicle unattended in the Hourly parking garage. The hourly parking rate is $2 per hour.

We are proud to partner with the Hidden Disabilities Sunflower Program to make OKC Will Rogers International Airport more accessible for all travelers.

Not all disabilities are visible or immediately obvious. These disabilities can be temporary, situational or permanent. They can be neurological, cognitive, and neurodevelopmental as well as physical, visual, auditory and include sensory and processing difficulties.

Passengers who wish to can discreetly pick up a lanyard from the volunteer information booths located in baggage claim and the ticket counter level, or from their airline agent at the ticket counter, to inform airport personnel that they may need some extra time or in some cases, extra help.

For more information about the program and a list of hidden disabilities, visit hdsunflower.com.

This room is provided so nursing mothers may feed their child or pump comfortably and privately. Find the location on the Airport Map.

Language Interpretation services are offered at OKC Airport to help optimize the experience of limited English proficient travelers. This includes both phone or video interpretation by Language Services Associates (LSA).To access these services, see one of our helpful attendants at our ticketing counters.

For more information about Language Services Associates, please visit www.LSAweb.com or call 866-221-1301.

OKC Airport has two animal relief areas.

Pre-security
The outdoor pet relief area is just steps from the exit door across from Baggage Claim 1. The area is easily identifiable by the white picket fence. The gate opens to a grassy area where pets can be unleashed. Disposal bags and waste receptacles are available.

Post-security
You will find the wheelchair-accessible indoor pet relief area in the terminal, just past the security checkpoint next to Vino Volo. Disposal bags, waste receptacles, and a sink are available.

Find the locations of these pet relief areas on the Airport Map.

The Oklahoma City Airport Trust (OCAT) has agreed that no person shall, on the sole ground of a disability, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination in any program or activity conducted with, or benefiting from, or in the use of facilities where funds were received from federal financial assistance from the Department of Transportation. Further, OCAT has agreed not to discriminate in the admission or access to, or treatment or employment in, their programs or activities.

The OCAT has also agreed that no person shall, on the grounds of race, creed, color, national origin, sex or age be excluded from participation in, denied the benefits of, or be otherwise subjected to discrimination in any program or activity conducted with, or benefiting from funds received from any federal financial assistance. OCAT’s contractors, subcontractors, or tenants must likewise agree not to discriminate against any person on the grounds of race, creed, color, national origin, sex, age or disability.

The Oklahoma City Airport Trust has a grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973, Americans with Disabilities Act (ADA), or the Civil Rights Act of 1964. Any complaints of discrimination based on race, creed, color, national origin, sex, age or disability whether by OCAT, Airport staff, or any of OCAT’s contractors, subcontractors or tenants should be addressed to OCAT’s designated coordinator:

Federal Programs at OKC Will Rogers International Airport

7100 Terminal Drive, Unit 937
Oklahoma City, OK 73159
405-316-3200
[email protected]

Click here to view the complete grievance procedures.
Click here to view the nondiscrimination disclosure.
Click here to view 49 CFR Part 21.

Community Participation Plan
The purpose of the Community Participation Plan is to ensure that stakeholders or communities affected by Oklahoma City Airport Trust projects or operations at OKC Will Rogers International Airport can be informed, participate, and have their input thoughtfully considered in the key stages during airport planning efforts.

Learn More

The TSA Cares Program provides information on security procedures aimed to help passengers with disabilities, medical conditions and individuals needing additional assistance to better prepare for the security screening process.

For more information, visit the TSA Cares website.

WHEELCHAIR ASSISTANCE
Should you or a traveling companion require wheelchair assistance during travel, it is best to begin by informing the airline of your needs when booking your ticket. This can be done online or by phone. The airline will then have the record of your request and can better assist getting you to the gate, boarding the plane and deplaning at your destination. Visit the Airlines page.

When you arrive at the airport, if the airline on which you are flying provides curbside check-in, you can get assistance at the curb. If your airline does not have curbside check-in, you should request assistance at the ticket counter.

If additional assistance is needed, the volunteers at the information booths can page for a wheelchair.

SKYCAP SERVICES

Skycaps provide several different services at Will Rogers. For departing passengers on Southwest and American Airlines, skycaps provide curbside check-in.

All airlines have skycaps inside the ticket lobby that are available to assist travelers who need wheelchair assistance to and from the plane. If a skycap is not immediately available, go to the ticket counter of the airline on which you are flying and ask for assistance.

In the baggage claim area, skycaps can assist with gathering your luggage from the carousel and take it to curbside for loading in your vehicle.